Railway Inquiry Number 117: Pakistan Railways Helplines and RABTA
Pakistan Railways inquiry number is 117. Official e-ticketing complaint line, minister's complaint cell, railway police number, RABTA online booking, refund rules and how to find station numbers, all checked on pakrail.gov.pk.
The Pakistan Railways inquiry number is 117. It is the railway call centre for train timings, seats and ticket questions. For problems with online (e-ticket) bookings, Pakistan Railways lists 042-99070011. Tickets can be booked online through the official RABTA app and website at pakrailways.gov.pk.
Checked on 23 October 2026.
Main Pakistan Railways contact numbers
These numbers are taken from Pakistan Railways' own website and its RABTA ticketing site.
| Service | Number | Use it for |
|---|---|---|
| Railway inquiry / call centre | 117 | Train timings, arrival and departure, seat and ticket questions |
| E-ticketing complaints | 042-99070011 | Problems with tickets booked online |
| Number shown in pakrail.gov.pk header | +92-51-9272117 | General contact listed on the official site |
| Federal Minister's Complaint Cell | 051-9221949, 0330-555556 | Complaints, Monday to Friday, 9am to 5pm |
| Pakistan Railways Police, Central Police Office | 042-99205690 | Police complaints about theft, harassment or safety |
If you paid for an online ticket through a wallet or bank, Pakistan Railways also lists the payment partners' own lines:
- JazzCash: 042-111-124-444, or 4444 from a Jazz number
- Easypaisa: 0345-1113737, or 3737 from a Telenor number
- UBL: 021-111-825-777
How 117 works
117 is a short code. Dial it from a mobile or landline without any city code. Pakistan Railways treats 117 as its inquiry office. Its complaints list even includes "non attendance of telephone" at the 117 inquiry office as a complaint type, with a target of one week to resolve.
When you call, have these ready:
- Train name or number (for example 15 UP or 41 UP)
- Date of travel
- Your ticket or booking number, if you have one
Station inquiry numbers (Lahore, Gujranwala, Pattoki and others)
Many people search for the direct numbers of stations such as Lahore, Gujranwala or Pattoki. Pakistan Railways keeps an official telephone directory on its Contact Us page. You choose a division (for example Lahore, Rawalpindi or Karachi) and a designation to see the numbers.
We could not confirm individual station numbers for this update, so we have not listed them. Old station numbers on other websites are often out of date. For a station inquiry, call 117 first. You can also use the directory on the official site, or visit the station's reservation office.
Pakistan Railways runs computerised reservation offices at many stations. Its official list includes Lahore Cantt, Lahore (HQ), Gujranwala, Pattoki, Raiwind, Okara, Sahiwal, Faisalabad, Sialkot, Narowal, Rawalpindi, Jhelum, Lalamusa, Gujrat, Multan Cantt, Khanewal, Bahawalpur, Sukkur, Rohri, Karachi City, Karachi Cantt, Hyderabad, Quetta and Peshawar.
Book tickets online with RABTA
RABTA is Pakistan Railways' official ticketing system. The pakrail.gov.pk website links to it as "RABTA E-Ticket". The RABTA login page shows "Call Center: 117".
- Website: pakrailways.gov.pk
- Android: search "RABTA" on Google Play. The official site links there.
- Huawei: the app is also on Huawei AppGallery.
According to the official FAQ, seats and berths can be booked up to 90 days in advance. You can book at railway reservation offices, PRACS reservation offices or online. You can check the status of an online booking from your account dashboard.
Ticket refunds
The refund policy on pakrail.gov.pk (for computerised paper tickets) sets these deductions:
| When you cancel | Refund |
|---|---|
| More than 48 hours before departure | 90% |
| 24 to 48 hours before departure | 80% |
| Within 24 hours before departure | 70% |
| Within 3 hours after departure | Up to 50% |
Rules for online tickets can differ. Check the terms in RABTA before you cancel. Pakistan Railways aims to settle refund complaints within one week.
How to complain
- On the train: tell the conductor guard. For food in the dining car, ask the guard in charge for the complaint book.
- At the station: complain to the Station Manager or Station Master for overcharging or problems with vendors.
- By phone: call 117. For serious issues, call the Minister's Complaint Cell (051-9221949).
- Police matters: call the Railway Police Central Police Office on 042-99205690.
- Online: Pakistan Railways asks the public to use the Pakistan Citizen's Portal for complaints.
Pakistan Railways publishes target resolution times. Overcharging, ticket black-marketing and train delays: one week. Cleanliness and freight issues: two weeks.
Travel tips from Pakistan Railways
- Buy your ticket from the booking window. A ticket issued by the checking staff on the train costs more.
- Tickets cannot be transferred. Travelling on someone else's reservation counts as travelling without a ticket.
- Before leaving the counter, check that the train number, date, seat and your name are correct on the ticket.
- Do not accept food or drinks from strangers on the train.
Frequently asked questions
What is the Pakistan Railways inquiry number?
Dial 117. It is the railway inquiry and call centre number, also shown on the RABTA ticketing site.
What is the Lahore railway station inquiry number?
Call 117 for Lahore train inquiries. Direct numbers for Lahore division offices are in the telephone directory on pakrail.gov.pk's Contact Us page.
Who do I call about an online ticket problem?
Pakistan Railways lists 042-99070011 for e-ticketing complaints. If the problem is with the payment, also contact JazzCash, Easypaisa or UBL on the numbers above.
Which is the official app for train tickets?
RABTA is the official ticketing app and website (pakrailways.gov.pk). It is linked from pakrail.gov.pk.
How far in advance can I book a train ticket?
Up to 90 days before the date of travel.
How do I report theft or harassment on a train?
Tell the train guard straight away. You can also call the Railway Police Central Police Office on 042-99205690.
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