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Offboard

Offboard is an AI retention agent that replaces your cancel button with an anonymous AI exit interview to uncover why customers leave and propose save offers.

PricingPaid
Paid plans from$0.99 per completed interview
Free planNo
UrduLimited / no

Best for: SaaS and subscription businesses that lose customers regularly and want to understand churn reasons in customers' own words, without building surveys or SDK integrations.

Visit Offboard

Offboard.tech adds an AI exit interview to your cancellation flow. You swap your cancel button URL for its Magic Link, and when a customer tries to leave, a conversational AI agent asks why they are cancelling and can propose offers such as a pause or discount. Offers are applied to the billing account, and structured feedback is sent to your product team.

Pricing: There is no subscription, setup fee, or seat license. You are billed $0.99 per completed interview, and abandoned sessions cost nothing. The website does not mention a free plan or trial.

For Pakistani users: The website does not state accepted payment methods, currency options, or any regional access limits. Confirm billing options directly with Offboard before committing.

  • Pay-per-interview pricing scales with actual churn volume.
  • Integrates with CRM and Zapier, with a Zapier app for triggers.

Key features

  • Anonymous AI exit interviews
  • AI-powered churn analysis
  • Sentiment analysis and top churn reasons
  • Abnormal churn spike alerts
  • Weekly email reports
  • Zapier triggers and CRM integrations
  • Magic Link cancel flow with AI save offers
  • Privacy-first design with no cookies or trackers

Pros

  • You pay only when an exit interview is completed, with no subscription or seat fees.
  • Setup is light: replace the cancel button URL with the Magic Link instead of installing an SDK.
  • Conversational interviews capture reasons in customers' own words rather than dropdown choices.
  • Structured webhook data and Zapier triggers make it easier to send churn insights into existing tools.
  • Privacy-first design with no cookies or trackers may encourage more honest feedback.

Cons

  • No free plan or trial is listed, so you must pay per completed interview to test it.
  • Costs rise with cancellation volume, which can add up for high-churn businesses.
  • The website does not explain payment options or currency for customers in Pakistan.
  • Save offers depend on billing integration details that the website does not fully describe.

Prices and features change often; check the official website for the latest plans. Last updated .

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