ItsBot picks up phone calls for service businesses and books appointments automatically, so enquiries are not lost after hours. It is aimed at trades, dental practices and salons that rely on bookings.
Calls sit in one system with email, SMS, WhatsApp and web chat, and ItsBot links messages from the same customer across channels so nobody has to repeat themselves. The company lists ISO 27001 and ISO 42001 certification, encrypts data in transit and at rest, and says customer data is not used to train models.
