Floatbot is an automation platform aimed at large organisations, especially in insurance, collections, banking, lending and healthcare. It lets teams create AI voice agents and digital agents for chat, SMS and email without writing code.
Alongside self-service agents, it offers real-time assist tools that help human staff during live conversations. The platform also includes a speech-to-text API, cognitive search and an LLM stack for building knowledge-based answers. It is geared toward businesses that run high volumes of customer calls and messages.
