Fin is the AI agent offered by Intercom, a company known for customer messaging and support software. It is aimed at businesses that want to answer common customer questions without a human agent picking up every conversation.
Support teams typically use a tool like this to take pressure off their inbox, reply faster and pass harder cases to staff. Fin is a paid product, so it suits companies that already run a support operation and want to add automation to it rather than individuals looking for a free chatbot.
