Hugo is an AI agent built for customer service. It takes on a large share of incoming support requests, with the site claiming it can resolve up to 60 percent of tickets, so human agents can focus on complex cases instead of constant firefighting.
It handles repetitive tasks automatically and is available to customers at any hour. Hugo is designed to cope with real conversations and real company data. There is a 14-day free trial with no card required, after which it is a paid service.
